Your payout request shows as declined even though you recently deposited, and the most common cause is that the amount falls outside the limits that apply to your account. The next sections walk through the exact checks for each of these problems.
Declined deposits and withdrawals because of limits
The player sees a message that the transaction is not allowed because it is outside the permitted range. A declined payment usually comes from one of these causes:
- The amount is below or above the limits set for the payment method.
- The method chosen does not support the requested amount.
- An unfinished bonus condition restricts withdrawals.
- The account is not fully verified for that type of transaction.
- A daily or monthly transaction limit has already been reached.
Work through these steps to fix the problem:
- Check the amount against the minimum and maximum for the selected payment method. The limits are displayed before you confirm the transaction.
- Switch to a payment method that supports the amount you want to move. Different methods have different ranges.
- If a bonus is active, complete any remaining requirement before requesting a withdrawal. The bonus screen shows what is still outstanding.
- For withdrawals, finish identity verification first. Unverified accounts cannot send money out.
- Reduce the amount if you have reached a daily limit, and try again the next day.
- Make sure your balance is enough to cover both the amount and any fee that applies. A shortfall causes a decline.
- Try a smaller test amount first to confirm the method works for your account.
Contact support if every method refuses the same amount and no bonus or limit condition explains the decline.
Stuck identity checks and rejected documents
Your verification status stays on pending, or a document is marked as rejected with no clear reason. At woah99au.com/, the usual causes of a stuck check are:
- A photo or scan is blurry, cropped or shows glare.
- The document is expired or a corner is covered.
- The name on the document does not match the account name.
- A selfie does not clearly show your face next to the ID.
- A required document type has not been uploaded at all.
Use these steps to move the check forward:
- Open the verification section and look at the reason shown next to the rejected item.
- Retake the photo in good light, with the whole document in frame and all four corners visible.
- Upload a document that is still valid and shows your full name and date of birth.
- Check that the name and address on the document exactly match what you entered in your profile.
- For the selfie, hold the ID next to your face and keep both in focus.
- Upload each required document type once; duplicates can slow the check.
- Submit the new files and wait for the status to change before uploading again.
- If the address on your profile differs from the proof you sent, update the profile first and then upload a matching document.
Contact support if a document is rejected again after you have corrected the photo quality and the details match.
Deposit left the bank but not on the casino balance
The bank shows the money as sent, but the casino balance has not changed. The likely causes are:
- The payment is still being processed between the bank and the casino.
- The deposit was sent with a method that is not supported for top-ups.
- A reference or account number was entered incorrectly.
- The deposit went to a different account than the one you are logged into.
- A bonus code was applied incorrectly and the funds are held in a pending state.
Check these items in order:
- Refresh the balance and the transaction history a few minutes after the payment. Some methods take longer to show.
- Confirm in your bank statement that the payment has actually left your account and not just been authorised.
- Compare the account number or reference used with the one shown in the cashier.
- Make sure you are logged into the same account where the deposit was intended.
- Check the bonus section for a pending deposit that needs a code or an extra step.
- Look at the transaction history for a failed or reversed entry and note the reference.
- Do not send the deposit again until you know the first one did not arrive; a second payment can create confusion.
- Keep a screenshot of the bank transaction and the casino history side by side.
Contact support with the bank reference if the balance still does not show the deposit after the payment has cleared.
Login failures and accounts locked after repeated attempts
The login screen rejects your password, and after several tries the account shows as locked. Common causes are:
- Caps Lock or a keyboard language setting changes the password.
- The password was recently changed on another device.
- Too many failed attempts triggered a temporary lock.
- The account is blocked for a security review.
- Saved login details in the browser are out of date.
Follow these steps:
- Type the password manually instead of using autofill, and check Caps Lock.
- Use the password recovery option to reset it if you are unsure of the current one.
- After a lock, wait for the lock period to pass before trying again. Repeated attempts extend it.
- Clear the browser cache or try a private window to rule out saved data.
- Make sure you are on the correct login page and not an old bookmark.
- Check your email for a message about a security review or a required action.
- If a password reset email does not arrive, check the spam folder and confirm the email address on the account.
- When the lock clears, log in and change the password to something new that you have not used elsewhere.
Contact support if the account stays locked after the lock period or you receive no reset email at all.
Quick Reference
This table shows the first check for each of the four problems covered above.
| Problem | Usual cause | First check |
|---|---|---|
| Deposit or withdrawal declined | Amount outside the method limits | Compare the amount with the range shown for that method |
| Identity check stuck | Blurry or mismatched document | Open the rejection reason and retake the photo |
| Missing deposit | Payment still processing or wrong reference | Refresh the transaction history and the bank statement |
| Locked out | Too many failed attempts | Stop trying and let the lock period pass |
| Bonus withdrawal blocked | Unfinished bonus condition | Read the bonus status on the account |
Each row points to the first action that resolves the most common cause. The limits check comes first because it explains most declines without any other fault. For identity checks, the photo quality matters more than the number of documents sent. A missing deposit is often just a processing delay, so wait before sending the money again. Login locks clear on their own when you stop entering passwords. Bonus conditions sit behind many withdrawal blocks and are shown on the account. Working through the first check in each row saves a support ticket in most cases.
Keep your profile details identical to your identity documents and payment methods, and most of these problems will not appear.
