This is a practical, step-by-step walkthrough: registration, verification, bonuses, and payments — no fluff. Whether you’re a new player or a seasoned spinner, this guide covers the essential steps to get started and maximize your experience at the casino.
Quick Checklist
- Register an account at the casino
- Verify your email address and phone number
- Complete identity verification (KYC) by uploading a valid ID and proof of address
- Make your first deposit using a supported payment method
- Claim your welcome bonus on the promotions page
- Start playing pokies and table games
- Request withdrawal after meeting wagering requirements
Registration
- Visit Level up and click the “Sign Up” button.
- Fill in the registration form with your personal details: full name, email, date of birth, and address.
- Set a strong password (use a mix of letters, numbers, and symbols).
- Confirm your email by clicking the link sent to your inbox.
- Log in and complete the Know Your Customer (KYC) process: upload a government-issued ID and a utility bill or bank statement dated within the last three months.
- Once verified, you can deposit and play.
Important: If the casino holds a Curacao license, winnings may be subject to local income tax. Check your country’s tax laws and keep records of transactions.
Playing on Mobile
The casino offers a mobile-optimized website that works seamlessly in your device’s browser. No app download is required — simply open the site, log in, and play pokies and other games on the go. The interface adapts to your screen size, and all features (deposits, withdrawals, promotions) are fully accessible.
Bonus & Promotions
New players can claim a generous welcome package. Here’s a breakdown of typical offers:
| Bonus Type | Match % | Max Bonus | Wagering Requirement | Max Cashout |
|---|---|---|---|---|
| Welcome Bonus | 100% | $1,000 | 30x (deposit + bonus) | 10x bonus |
| Reload Bonus | 50% | $500 | 25x (deposit + bonus) | 10x bonus |
| Free Spins | N/A | 50 spins | 40x winnings | $100 |
Worked Example: You deposit $100 and claim the 100% welcome bonus. You receive an additional $100 in bonus funds, giving you $200 total playable. With a 30x wagering requirement on the deposit plus bonus, you must wager ($100 + $100) × 30 = $6,000 before withdrawing. Assuming you play a pokie with 96% RTP, your expected loss during wagering is $6,000 × (1 − 0.96) = $240. After meeting the requirement, any remaining balance is yours, subject to the max cashout limit.
Quick Answers
How do I reset my password?
On the login page, click “Forgot Password” and enter your registered email. You will receive a reset link. Follow the instructions to create a new password.
What documents are needed for KYC verification?
You need a clear photo or scan of a government-issued ID (passport, driver’s license) and a recent utility bill or bank statement showing your name and address.
How long do withdrawals take?
Processing time varies: e-wallets usually 24–48 hours, credit/debit cards 3–5 business days, and bank transfers up to 7 business days. KYC verification may delay the first withdrawal.
Is the casino licensed?
Yes, the casino operates under a valid Curacao eGaming license. This ensures the games are fair and your funds are held in segregated accounts.
Worth Knowing
If your withdrawal is delayed beyond the stated timeframe, follow these steps:
- Check that you have met all wagering requirements and that your account is fully verified.
- Contact customer support via live chat (available 24/7) or email at [email protected]. Provide your username and transaction ID.
- If no response within 48 hours, escalate to the Curacao licensing authority through their complaint portal.
- Keep a record of all communications and screenshots of your withdrawal request.
Most delays are resolved within 24–72 hours once support is notified.
Remember to gamble responsibly: set deposit limits, take breaks, and never chase losses. This guide should help you navigate the casino smoothly — enjoy the pokies and good luck!
